Navigating through the process of finding a home care provider can be difficult for those seeking care for themselves or a loved one. Thus, we’ve provided additional resources to assist you in your efforts.
How will you find the right caregiver for our family?
During the initial assessment, we take detailed notes about your loved one’s hobbies, interests and needs. We then review our caregiver pool to find the person with the matching personality and skills.
Do you train your caregivers?
Yes, extensively. We start by hiring experienced caregivers. Caregivers are provided with an additional 12 hours of training upon hiring and annual training to keep abreast of industry trends in home care.
How quickly can service start?
Services can start right away. Our goal is to provide personalized in-home care services available to you as soon as you need it following our initial assessment.
What can I expect in a typical day with my caregiver?
It depends on the type of service you have requested. It might include grocery shopping and running errands in the morning, preparing and eating lunch, preparing dinner for later, and going for a walk and playing games in the afternoon.
What do you mean by "light housekeeping"?
It’s those everyday chores our caregivers offer to help keep the home tidy, including doing the dishes and laundry, ironing, changing the linens and vacuuming.
Do I pay the caregiver directly?
For your conveniences, we will arrange direct payment to our offices and you will not be required to make payments to caregivers directly.
Will we have the same caregiver every time?
We cannot guarantee your caregiver will always be available, but we’ll make every effort to have the same caregiver for every visit. We may occasionally introduce a new caregiver so that you’ll always have an available “substitute” who is familiar with your loved one’s needs and with whom you feel comfortable.
Can you provide help with medication?
When provided with a schedule, our caregivers can remind their clients to take medication at appropriate times, but they cannot assist or administer the medication.
What do I do if I don't like my caregiver?
If you or your family member is uncomfortable for any reason, please let us know – you will not hurt anyone’s feelings. The most important thing is that you are happy and feel comfortable with your caregiver. If you would like us to find a new caregiver, call our office and we will assist you.
What happens if our caregiver gets sick or can't come that day?
On days when your caregiver is unavailable, we make every effort to find a substitute who is also a great match for your loved one. We will call to notify you of the situation.
Can I make changes to the schedule if I have an appointment?
Yes! We ask that you give us as much notice as possible by calling our office to make any schedule changes.
What happens if our loved one goes into the hospital?
As soon as you can, call our office to let us know the specific situation and an estimated length of hospital stay. We can help by providing our Companion Services, during which a member of our care family will stay with your loved one, so you can get some rest. We can also assist with the transition to home and making sure they are following the steps recommended by their doctor once in-home care resumes.
Do I have to sign a contract or keep services for a period of time?
You can start or cancel services at any time. When possible, we ask that you provide a two-week notice for discontinuing services.
If I have a problem or question, whom should I contact?
If you have any concerns or questions, please don’t hesitate to contact our office and speak with a member of our Care family.